Refund policy
Return window
You may return most items within 30 days of delivery for a refund, provided they are in their original condition — unread, unmarked, uncoloured, with any shrink wrap or seal intact.
Because we sell books and study materials, items that have been written in, coloured in, or had their access codes or digital bonuses redeemed cannot be returned.
How to start a return
Email support@bookplume.com with your order number and the item you wish to return. We will reply with return instructions and an address.
Do not send items back without contacting us first — unannounced returns cannot be matched to an order.
Return shipping
United States. We provide a prepaid return label for all returns within the return window.
International orders. Return postage is the customer's responsibility. Please use a tracked service — we cannot refund a return that does not reach us. Mark the parcel clearly as a returned item so that it is not charged import duty on arrival in the United States.
Original shipping charges are non-refundable unless the return is due to our error.
Refunds
Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take a further few days to appear on your statement.
Import duties, taxes and carrier handling fees paid on delivery are charged by your country's customs authority, not by us, and cannot be refunded through Book Plume. Where such charges are recoverable, they must be reclaimed directly from your local customs authority.
Damaged or incorrect items
If your order arrives damaged, or you receive the wrong item, contact us within 7 days of delivery with photographs. We will arrange a replacement or full refund at no cost to you, including return shipping.
This applies to international orders as well. Do not return anything at your own expense — contact us first and we will resolve it.
Refused or undelivered international parcels
If an international parcel is refused on delivery, or returned to us because import charges were not paid or the address was incomplete, we will refund the value of the goods once the parcel reaches us. Original shipping charges are not refundable in these cases.
Non-returnable items
- Books that have been written in, coloured in, or otherwise used
- Items with broken seals or redeemed digital access codes
- Gift cards
- Items marked as final sale at the time of purchase
Exchanges
We do not process direct exchanges. Return the original item for a refund and place a new order for the item you want.
Order cancellations
Orders can be cancelled before they are dispatched. Email support@bookplume.com as soon as possible — once a parcel has shipped, our return process applies instead.
Contact
ZM Exceptional Solutions LLC
1706 East 21st Street, Brooklyn, NY 11210, United States