Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at sales@artwithme.com.
Return address:
2 Corporation Row
Edison, NJ 08817
United States

Please do not return items to our Brooklyn business address, as returns will only be accepted at the NJ return center.

If your return is accepted, we’ll send you a prepaid return shipping label and instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

🚚 Business Address (Not for Returns)

Art With Me
ZM Solutions
1706 East 21st Street
Brooklyn, NY 11210
United States

💬 Questions?

You can always contact us about any return questions at sales@artwithme.com.

🔧 Damages and Issues

Please inspect your order upon reception and contact us immediately if your item is defective, damaged, or incorrect. We’ll evaluate the issue and make it right.

🚫 Exceptions / Non-Returnable Items

Some items cannot be returned, such as:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized items

  • Personal care products (e.g., cosmetics)

  • Hazardous materials, flammable liquids, or gases
    We also do not accept returns on sale items or gift cards.

If you’re unsure whether your item is eligible, reach out to us before initiating a return.

🔄 Exchanges

The fastest way to get what you need is to return your item and place a new order once the return is accepted.

🇪🇺 European Union — 14-Day Cooling Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 daysfor any reason. Items must be in original, unused condition, with tags and packaging, and include proof of purchase.

💳 Refunds

We will notify you once your return is received and inspected. If approved, your refund will be processed to your original payment method within 10 business days.

Please note: your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, contact us at sales@artwithme.com.