Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior by Kerry Patterson (Paperback)

Crucial Confrontations by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler, the team behind Crucial Conversations, offers practical tools for holding others accountable. The book explains how to address broken promises, missed expectations and poor behavior at work and at home in a way that solves problems while keeping relationships intact. A clear, step-by-step guide from McGraw-Hill for managers, team members and anyone facing difficult conversations.