Dealing with Difficult People (HBR Emotional Intelligence Series) by Harvard Business Review (Paperback)

Dealing with Difficult People is part of the HBR Emotional Intelligence Series from Harvard Business Review Press. In short, practical articles, contributors including Tony Schwartz, Mark Gerzon, Amy Gallo and Holly Weeks share ways to handle tough colleagues, defuse conflict and keep your own emotions in check. Compact and grounded in research, this paperback is a useful companion for managers, team members and professionals who want calmer, more productive working relationships.