Getting Past No: Negotiating Your Way from Confrontation to Cooperation by William Ury (Paperback)

Getting Past No is a classic guide by William Ury, co-author of Getting to Yes. Published by Bantam, it presents a practical strategy for dealing with difficult people and tough situations, from stubborn colleagues to hostile clients. Clear steps and real examples make it valuable for managers, professionals and anyone who wants to resolve conflict more effectively and reach agreements that last.